Terms of Service

Evolve Care Partners LLC — Terms of Service · Last modified: August 20, 2026

These Terms of Service (“Terms”) govern your use of the Carviq platform, including the web dashboard, mobile application, booking pages, and any related online services (collectively, the “Services”), owned and operated by Evolve Care Partners LLC (“Company,” “we,” “us,” or “our”). The terms “you” and “your” mean you and any other person accessing the Services through your account.

Your acceptance of, and compliance with, these Terms is a condition of your use of the Services. By accessing or using the Services, you acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms. If you do not agree to be bound by these Terms, you are not authorized to access or use the Services.

THIS AGREEMENT CONTAINS AN AGREEMENT TO ARBITRATE AND CONSENT TO ELECTRONIC COMMUNICATIONS. REVIEW THESE TERMS CAREFULLY.

CARVIQ IS A PRACTICE MANAGEMENT PLATFORM. IT DOES NOT PROVIDE MEDICAL ADVICE. CLINICAL DECISIONS REMAIN THE SOLE RESPONSIBILITY OF LICENSED HEALTHCARE PROVIDERS. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, DIAL 911 IMMEDIATELY.

1. Services

Carviq is a healthcare field operations platform that provides scheduling, clinical inbox management, patient communication, route optimization, documentation tools, and AI-assisted clinical triage for healthcare practices. The Services are designed for use by licensed healthcare practices and their authorized staff. The Services, including any AI-generated content, are provided as tools to assist clinical workflow and do not constitute medical advice.

2. Eligibility

The Services are intended for licensed healthcare practices operating in the United States and their authorized staff members. By using the Services, you represent and warrant that you are (a) 18 years of age or older, (b) authorized by your practice to access and use the Services on its behalf, and (c) located in the United States.

3. Account Responsibilities

You agree to create your account fully, accurately, and truthfully. Your login credentials and biometric authentication are personal to you, and you are solely responsible for maintaining their confidentiality and for all activities under your account. You agree to notify us immediately of any unauthorized use of your account.

You agree not to:

• Access data not intended for you, or log into a server or account which you are not authorized to access
• Use any robot, spider, scraper, or other automated means to access any portion of the Services
• Attempt to probe, scan, or test the vulnerability of the Services or any related system or network
• Reverse engineer, decompile, or disassemble any portion of the Services
• Introduce any virus, worm, or other harmful code to the Services
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Share credentials with unauthorized individuals or use shared accounts across providers

We may suspend or terminate your access to the Services at any time, with or without cause and with or without notice, including if we believe you have violated these Terms. Upon termination, your right to use the Services will immediately cease.

4. Subscription & Payments

Access to the Services requires a paid subscription. Subscription fees and billing terms are as agreed upon during onboarding. If you enroll in recurring payments, all charges will be billed to the payment method you designate. You represent and warrant that any payment information you supply is true, correct, and complete, and that charges incurred will be honored by your payment provider.

5. HIPAA & Protected Health Information

All practices using Carviq are covered by a signed Business Associate Agreement (BAA). The collection, use, and disclosure of Protected Health Information (PHI) is governed by HIPAA, your BAA with us, and applicable state law. We maintain HIPAA-eligible infrastructure (AWS) with encryption at rest and in transit, role-based access controls, audit logging, and biometric authentication.

See our Privacy Policy for detailed information on how we handle data.

6. AI-Assisted Features

Carviq uses artificial intelligence to assist with clinical triage, message drafting, scheduling optimization, and documentation. AI-generated content is always presented as a draft for provider review. The Service never sends AI-generated communications to patients without explicit provider approval. AI models are not trained on your patient data. Clinical decisions remain the sole responsibility of licensed providers.

7. Electronic Communications & SMS

When you use the Services, you consent to receive communications from us electronically. You agree that all notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.

The Services enable your practice to send SMS/text messages to patients for appointment reminders, on-the-way notifications, after-visit summaries, and other care-related communications. By providing their mobile telephone number to your practice, patients consent to receive such messages. Message and data rates may apply. To stop receiving text messages, patients may reply STOP to any message. See our SMS Terms & Conditions for full details.

We intend for all calls, text messages, and emails sent through the platform to comply with the Telephone Consumer Protection Act (“TCPA”) and the CAN-SPAM Act. If you believe a communication sent through the platform does not comply with these laws, please contact us immediately at legal@evolvecarepartners.com.

8. Data Ownership

Your practice retains full ownership of all patient data, clinical content, and practice information entered into the platform. We do not claim ownership of your data. Upon termination, we will provide a reasonable window to export your data and will securely delete your data upon written request.

If we de-identify or anonymize any information such that it no longer constitutes PHI or personally identifiable information, we may use such de-identified information for analytics, product improvement, and preparation of aggregate statistics. We will not sell or commercially market de-identified information.

9. Intellectual Property

The Company retains all right, title, and interest in and to the Services, including the platform design, code, features, documentation, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property right therein. You agree not to copy, modify, reproduce, distribute, or create derivative works based on the Services without our prior written permission.

10. Third-Party Services

The Services integrate with third-party platforms including EHR systems (SigmaMD), messaging platforms (Spruce, Twilio), and cloud services (AWS). Your interactions with third-party services are subject to their respective terms and privacy policies. We are not responsible for the content, products, or services of any third-party provider.

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime. We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, internet or telecommunications failures, or government actions.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. THE SERVICES ARE A PRACTICE MANAGEMENT TOOL AND DO NOT PROVIDE MEDICAL ADVICE.

13. Limitation of Liability

EXCEPT AS PROVIDED BY LAW, IN NO EVENT WILL COMPANY OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES. THIS SECTION DOES NOT LIMIT ANY RIGHT TO PURSUE A CLAIM FOR MEDICAL MALPRACTICE OR PROFESSIONAL NEGLIGENCE. TO THE EXTENT ANY LIMITATION OF LIABILITY IS FOUND UNENFORCEABLE, COMPANY’S MAXIMUM AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (I) $500 OR (II) THE AMOUNT OF FEES YOU PAID TO COMPANY FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Company and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or your violation of these Terms.

15. Dispute Resolution; Arbitration

Any dispute between you and Company arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by a single arbitrator under the then-current rules of the American Arbitration Association, in Charlotte, North Carolina. You and Company waive the right to a trial by jury and to participate in a class or representative action to the fullest extent permitted by law. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.

16. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review the Privacy Policy to understand how we collect, use, and disclose information.

17. Governing Law; Changes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles. We may revise these Terms at any time by posting an updated version on the Services, and your continued use after changes are posted constitutes acceptance. Material changes will be communicated via email or in-app notification. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the Privacy Policy and any BAA, constitute the entire agreement between you and Company regarding the Services.

18. Contact

If you have questions about these Terms, contact us at:

Evolve Care Partners LLC
1515 Mockingbird Lane, Suite 4111
Charlotte, NC 28209
Email: legal@evolvecarepartners.com
Phone: (980) 983-0643