SMS Terms & Conditions
How text messaging works with Carviq-powered practices.
Effective: August 20, 2026
Program Overview
Carviq, operated by Evolve Care Partners LLC, provides SMS/text messaging services on behalf of healthcare practices to communicate with their patients and families. Messages are sent from practice-specific phone numbers using the Carviq platform.
📱 What Messages You'll Receive
When you become a patient of a Carviq-powered practice, you may receive text messages including:
- Appointment confirmations and reminders — confirming your upcoming visits and sending reminders before scheduled appointments
- On-the-way notifications — real-time updates when your provider is en route to your home visit, including estimated arrival time
- After-visit summaries — care instructions, growth data, and follow-up guidance after appointments
- Scheduling updates — notifications about rescheduled or cancelled appointments
- Practice announcements — important updates from your practice such as schedule changes, new services, or office closures
- Intake and onboarding — welcome messages and information for new patients
✅ Consent & Opt-In
By providing your mobile phone number to a Carviq-powered healthcare practice — whether through the intake form, booking page, or directly to your provider — you consent to receive text messages from that practice via the Carviq platform for the purposes described above.
Consent is not a condition of receiving care. You may opt out at any time without affecting your ability to receive healthcare services from your practice.
By opting in, you confirm that you are the owner or authorized user of the mobile phone number provided and that you agree to receive SMS messages at that number.
📊 Message Frequency
Message frequency varies based on your appointment schedule and practice communications. Typical message volume:
- 1–3 messages per appointment (confirmation, reminder, on-the-way, after-visit summary)
- Occasional practice announcements (typically 1–2 per month)
You will not receive marketing or promotional messages. All messages are related to your healthcare services.
🛑 How to Opt Out
To stop receiving text messages, reply STOP to any message from your practice.
You will receive a one-time confirmation message acknowledging your opt-out. No further messages will be sent unless you opt back in.
You may also contact your practice directly to request removal from text messaging.
❓ How to Get Help
Reply HELP to any message for assistance.
You'll receive a reply with your practice's contact information and a link to these terms.
You can also reach us at cwilliams@evolvecarepartners.com or call your practice directly.
💰 Message & Data Rates
Standard message and data rates may apply. Carviq does not charge for text messages, but your mobile carrier may apply standard SMS fees based on your plan. Check with your carrier for details.
📋 Supported Carriers
Messages are sent via Twilio and are compatible with all major US mobile carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers. Carriers are not responsible for delayed or undelivered messages.
🔒 Privacy
Your phone number and message data are protected under HIPAA as part of your healthcare record. We do not sell, share, or use your phone number or message content for marketing purposes.
For complete details on how we handle your data, see our Privacy & Security Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
📬 Contact
Questions about our messaging program?
Evolve Care Partners LLC
1515 Mockingbird Lane, Suite 4111
Charlotte, NC 28209
cwilliams@evolvecarepartners.com
(980) 983-0643